Carol Mici began her career as a Correction Program Officer in the Massachusetts Department of Correction in 1987. She was promoted several times throughout her career, until her appointment to Acting Commissioner on December 6, 2018, and then confirmed by Governor Baker on January 22, 2019. The Department is an Executive branch agency that operates fourteen (14) correctional facilities, employs over 4,200 staff, and has an annual budget of $807 million and an incarcerated census of approximately 6,000.

She holds a Bachelor of Arts from Westfield State University with a Major in Psychology/Minor, Criminal Justice and a Masters in Public Administration from Suffolk University, Cum Laude.

She is a professional member of the American Correctional Association; International Corrections and Prison Association; and the Correctional Leaders Association and served as the Northeast Regional Chair. Additionally, Ms. Mici is a graduate of the Executive Excellence Program with the National Institute of Corrections; a member of several committees and commissions both locally and nationally; has served on numerous expert panels, has been a member of several Task Force Committees and Governance Committees and works with several agencies and Sheriff’s Departments across the Commonwealth to promote the vision and mission of the DOC.